Returns & Exchanges
At Gills Building Supplies, we stand behind the quality of our materials and offer a 30-day return policy for unused, resaleable items in their original packaging. Please note that custom-cut timber and special order aggregates are non-returnable unless defective.
Verification
Ensure your items are in their original condition and gather your proof of purchase or digital order confirmation.
Authorization
Contact our support team or visit our trade counter to obtain a Return Merchandise Authorization (RMA) number for your request.
Transportation
Bring the supplies back to our main warehouse or arrange for a scheduled collection for bulkier items like bricks or heavy timber.
Refund Processing
Once our team inspects the materials for damage, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing